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About Us

Phoenix Natural Gas is the largest gas distribution business in Northern Ireland, being the owner and operator of the licence for the distribution network in the Greater Belfast Area and Larne.

The distribution business is responsible for the development of the pipeline network and also for providing a 24/7 operational and transportation service platform to gas suppliers under the rules of the company's network code.

The Phoenix network currently extends to 3,100 kilometres of intermediate, medium and low pressure mains, which distribute natural gas throughout the licence area, representing around 50% of the population of Northern Ireland.

Phoenix Natural Gas manages the development of the both the physical network and market in Greater Belfast; already some 140,000 customers have been connected to natural gas in the 14 years it has been available to them. The business is regulated under licence by the Northern Ireland Authority for Utility Regulation (NIAUR).

 

Phoenix Natural Gas Board

Peter Ritson

Description: Peter Ritson - Chairman

Chairman

Peter has over 40 years experience in the gas industry and while employed by British Gas held a number of senior positions in the areas of finance, regulation, engineering and strategic planning.

He has very detailed knowledge of regulatory regimes and regulatory models and has international experience in Australia, Latin America, Western Europe, the former Soviet Union, India, Nigeria, Korea and Japan as well as his work in the UK.

 

David Russell

Description: David Russell - Non Executive Director

Non Executive Director

David has extensive experience in both operations and finance having held various positions with Hampden Group plc during the period 1980 to 2000, which culminated in him leading the Group as Chief Executive.

David has held a number of public appointments including Chairman of the Eastern Health and Social Services Board and currently serves as a Belfast Harbour Commissioner. He has also held many other Board positions such as Save the Children, NI Advisory Committee to the London Stock Exchange and as a member of the University of Ulster Council and is currently Chairman of RNLI Portaferry Lifeboat Group.

 

Richard Fulton

Description: Richard Fulton - Non Executive Director

Non Executive Director

Richard is the Senior Corporate Partner at Mills Selig Solicitors and has 30 years experience in the legal profession.

He has been extensively involved in major corporate transactions involving the admission of companies such as Galen Holdings plc to the London and New York Stock Exchange, the admission of First Derivatives plc to the London and Dublin Stock Exchanges as well as complex corporate financing projects within the UK, Europe, US and Africa.

 

Ivan Bell

Description: Ivan Bell - Commercial Operations Director

Commercial Operations Director

Ivan is a chartered engineer and Fellow of the Institution of Gas Engineers and Managers who spent 8 years involved in various aspects of the natural gas industry in Great Britain. In 1998 he returned home to Northern Ireland as Transportation Development Manager for Phoenix, before taking on the position of Commercial Manager in November 1999.

Ivan is Commercial Operations Director responsible for the Construction, Operation and Maintenance of the Gas Distribution and Transmission Pipeline Network, the provision of additional Customer Connections and the delivery of the company's Health, Safety and Environmental policy - including the emergency services operation and Network Design and Planning. He also has responsibility for providing transportation services to all gas supply companies and end users.

 

Alastair Pollock

Description: Alastair Pollock - Business Development Director

Business Development Director

Alastair has helped drive forward the development of the local natural gas industry in the last 10 years by adopting a number of innovative sales, marketing and customer service strategies.

Before joining Phoenix he was Managing Director of Kwik Fit in Ireland, and had held several senior roles within the BP organisation both in Britain and Northern Ireland

Alastair has responsibility for all Residential and Commercial Sales, including Housing Executive and new build homes. He also has responsibility for Trade Development, Customer Service and Corporate Affairs.

Alastair is currently a member of the CBI Council for Northern Ireland, is Secretary of the Energy For Children Charitable Trust, and is a member of the Musical Theatre for Youth Committee.

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.

 

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.

 

Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.