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Benefits Of Natural Gas

 Phoenix Natural Gas Benefits

It's convenient

With Phoenix Natural Gas you'll never need to worry about reordering or running out of fuel ever again. That constant supply also means you can ditch the bulky oil tank and transform your garden with a lovely patio or decking area.


 Phoenix Natural Gas Benefits

It's instant

Instant cosy heat and a constant supply of hot water means there's no need to worry about an expensive immersion heater, or running out.


 Phoenix Natural Gas Benefits

It's efficient

A brand new 'A' rated natural gas boiler is over 90% efficient compared to around only 60% for an older boiler over 15 years old.


 Phoenix Natural Gas Benefits

It's versatile

Natural gas is one of the most versatile fuels available and opens up a world of opportunity in your home. It's great for cooking, real flame fires, tumble drying and barbeques.


 Phoenix Natural Gas Benefits

It's cleaner

Natural gas is a cleaner burning fuel, so there's no mess or fuss with a coal fire, or dirty oil tank.


 Phoenix Natural Gas Benefits

It's kinder to the environment

By switching to natural gas you could cut out your home's central heating carbon footprint in half, so you'll also be doing your bit for the environment.


 Phoenix Natural Gas Benefits

Our customers love it

Once you've made the switch to natural gas you'll never look back. Over 90% of customers say they experienced the benefits of natural gas immediately and would recommend natural gas to friends and family.


 Phoenix Natural Gas Benefits

Range of payment methods

With natural gas there's no need for lump sum payments. You can either decide to pay quarterly or you might prefer to pay monthly by direct debit. You can also choose a Pay As You Go meter, which allows you to keep track of how much you're using.


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Here are some frequently asked questions

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.


This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.